Shipping policy

Because each item is custom-made to order, please review the following shipping information before placing your order.

Processing Time

All of our products are made to order.

Our standard production time is typically 5–10 business days, depending on the product and current order volume.

Please note: Personalized wooden products, including custom flags, plaques, signs, and other wood items, require additional craftsmanship and typically have a production time of 2–3 weeks.

Larger department orders, bulk orders, or products requiring artwork approval may also require additional production time. If your order is expected to exceed our normal production timeline, we will contact you as soon as possible.

Please note: Selecting expedited shipping only speeds up the shipping transit time after your order has been completed. It does not reduce the production time required to create your custom-made order.

Shipping Methods

We ship orders using trusted carriers, including:

  • USPS
  • UPS

Shipping rates are calculated automatically at checkout based on the size, weight, and destination of your order. All applicable shipping costs will be displayed before you complete your purchase, and there are no hidden shipping fees.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.

Shipping rates are calculated automatically at checkout based on the size, weight, and destination of your order. All applicable shipping costs will be displayed before you complete your purchase, and there are no hidden shipping fees.

Estimated Delivery

After your order has been completed, most domestic shipments arrive within 2–7 business days, depending on the shipping method selected and destination. Please note that delivery estimates begin after production has been completed.

Shipping Delays

While we strive to meet our estimated production and shipping timelines, delivery dates are estimates and cannot be guaranteed. Shipping carriers may experience delays due to weather, holidays, or circumstances beyond our control.

Incorrect Shipping Address

Please verify that your shipping address is correct before submitting your order.

Gunner Woodworks is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Photos of the damaged item and packaging (if applicable)

We will review the situation and work with you and the shipping carrier to determine the appropriate resolution.